Pro-Active and User-Centered Archives Services

Abstract

Purpose: The provision of user services and the granting of access to documents are key elements of the archival mission. Until the emergence of information technology and the internet, user services were oriented towards a limited audience. This changed drastically. The article analyses the profound change and offers perspectives for framing pro-active and user-centred services of archives with focus on the digital area. Methodology: The method used is based on a literature review and the analysis of archival practice due to technology changes. The paper also takes into consideration international best practice, standardisation initiatives and archival codes of ethics. Based on the analysis, the article formulates principles for modern pro-active and user-centred services of archives. Results: The provision of services to users has changed dramatically since the emergence of information technology and the advent of the internet. User services expanded from reference services to a limited audience of specialised scholars towards a new role for archives as information broker in the digital information society. From an information monopoly, archives moved towards a networked moderator and facilitator role in promoting open and equitable access. Conclusions: The democratisation of access through the internet brings numerous and diverse user communities to the archives. A pro-active approach towards users is required that conceives users as protagonists and actors. User services, thus, become participatory, interactive, communicative, outreaching, and educating.